Privacy Policy

1. Who We Are

RS Estatement provides property-related services in Hurghada and other areas of the Red Sea region in Egypt, including property management, cleaning, maintenance, handyman services and real estate-related assistance.

For the purposes of this Privacy Policy, “RS Estatement”, “we”, “us” and “our” refer to RS Estatement.

You can contact us regarding privacy matters at:

Email: visitor@rsestatement.com
Website: https://rsestatement.com/

Additional legal and business contact information may be added to this Privacy Policy as our business structure develops.

2. Information We Collect

We collect only information that is reasonably necessary to communicate with you, process your request and provide our services.

Depending on how you contact us, this may include:

• your name;
• telephone number;
• email address;
• preferred language;
• WhatsApp number or WhatsApp user identifier;
• Telegram username or Telegram user identifier;
• information contained in messages you send to us;
• information about the service you are interested in;
• property location or area;
• property type;
• information about maintenance, cleaning, property management or other service requirements;
• photographs, documents or other files that you choose to send us;
• dates and times of communications;
• technical information necessary to operate and secure our website and systems, such as IP address, browser information and server logs.

We ask that you do not send sensitive personal information, passport information, payment card information or other confidential documents through ordinary chat unless we specifically request such information and provide an appropriate method for sending it.

3. Information Collected Through WhatsApp

If you communicate with RS Estatement through WhatsApp, we may receive and store information made available through the WhatsApp Business Platform, including your phone number or WhatsApp identifier, profile name, messages, message timestamps and related communication metadata.

Messages may be processed through systems operated by Meta Platforms and its affiliates in accordance with their own terms and privacy policies.

Our systems may automatically process incoming WhatsApp messages in order to identify the requested service, preferred language and other information necessary to route your request to the appropriate RS Estatement operator.

An authorized member of our team may then continue the conversation with you through the same WhatsApp channel.

4. Information Collected Through Telegram

If you contact us through Telegram, we may receive information such as your Telegram user identifier, username, profile name, messages and related communication metadata.

This information may be processed through Telegram’s systems according to Telegram’s own terms and privacy policies.

Our systems may use this information to create a service request and allow an RS Estatement operator to continue the conversation with you.

5. Website and Other Communication Channels

If you contact us through our website, by email or through another communication channel, we may collect the information you provide, including your contact details and the content of your request.

Information received through different communication channels may be combined within our customer communication system so that our team can manage your request efficiently.

For example, a request originally received through one channel may later be continued through WhatsApp or Telegram if you choose to communicate with us through those channels.

6. How We Use Your Information

We may use personal information to:

• respond to questions and enquiries;
• identify the service you are interested in;
• create and manage service requests;
• communicate with you through WhatsApp, Telegram, email or other agreed channels;
• provide property management, maintenance, cleaning or other requested services;
• assign customer conversations to RS Estatement operators;
• maintain a history of customer communications;
• improve our customer service processes;
• prevent misuse, fraud and security incidents;
• maintain and protect our website, communication systems and IT infrastructure;
• comply with legal, regulatory or accounting obligations where applicable.

We do not sell personal information to third parties.

7. Customer Communication and CRM

RS Estatement may use an internal customer relationship management and communication system to manage enquiries received through different channels.

Our system may store customer conversations, contact information, service preferences and request details so that authorized operators can respond to customers and maintain continuity of communication.

For example, an operator may receive a conversation through our internal system and send a reply back to the customer’s original communication channel, such as WhatsApp or Telegram.

Access to this information is limited to people who need it to perform their duties.

8. Automated Processing and Artificial Intelligence

RS Estatement may use automated tools to assist with routine customer communication and processing.

Such tools may be used for purposes such as:

• selecting a preferred language;
• identifying the type of service requested;
• routing a request to the appropriate operator;
• translating communications;
• summarizing conversations;
• assisting operators in preparing responses;
• answering common questions based on information provided by RS Estatement.

Where artificial intelligence tools are introduced, they are intended to assist our staff rather than replace human decision-making in important contractual, financial or legal matters.

Customers may request communication with a human operator.

We do not intend to use automated systems to make decisions that produce legal or similarly significant effects for customers without appropriate human involvement.

9. Service Providers

We may use third-party service providers to operate our website, communication systems and business infrastructure.

These may include providers of:

• website hosting, servers, databases, backups, CDN and network services;
• messaging services, including Meta/WhatsApp and Telegram;
• email and communication services;
• security and monitoring services;
• customer support, analytics or artificial intelligence services where necessary to provide or improve our services.

Such providers may process information only as necessary to provide their respective services and are subject to their own privacy and security obligations.

10. International Processing of Information

RS Estatement serves an international customer base and uses technology providers that may operate infrastructure in different countries.

As a result, information may be processed or stored outside the country in which you live.

Where applicable privacy laws require specific safeguards for international transfers of personal information, we will take reasonable steps to use appropriate safeguards or service providers that provide such protections.

11. Legal Basis for Processing

Where applicable data protection legislation requires a legal basis for processing, we may process personal information on one or more of the following grounds:

Your request or steps before entering into a contract.
For example, when you ask for information about property management or cleaning services.

Performance of a contract.
Where information is necessary to provide services that you have requested.

Legitimate interests.
For example, managing customer enquiries, maintaining communication history, protecting our systems and improving our services.

Consent.
Where consent is required, for example for certain optional marketing communications.

Legal obligations.
Where we are required to retain or disclose information under applicable law.

Where processing is based on consent, you may withdraw that consent where applicable.

12. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Customer enquiries and conversation histories may be retained for a reasonable period after the last interaction so that we can provide continuity of service and respond to follow-up questions.

Information relating to active customers may be retained for the duration of the customer relationship and afterwards where necessary for legitimate business, contractual, accounting or legal purposes.

Technical and security logs are normally retained for a shorter period unless they are required to investigate a security incident.

When information is no longer required, we may delete or anonymize it.

13. Data Security

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse or disclosure.

These measures may include encrypted network connections, access controls, authentication, server security measures, restricted administrative access, security monitoring and backups.

However, no method of transmitting or storing information on the Internet can guarantee absolute security.

14. Your Privacy Rights

Depending on where you live and which privacy laws apply to you, you may have rights regarding your personal information, including the right to request:

• confirmation of whether we hold personal information about you;
• access to your personal information;
• correction of inaccurate information;
• deletion of personal information;
• restriction of certain processing;
• objection to certain processing;
• a copy of certain information in a portable format;
• withdrawal of consent where processing is based on consent.

These rights may be subject to limitations under applicable law.

To exercise a privacy right, contact us at:

visitor@rsestatement.com

We may need to verify your identity before fulfilling a request.

15. Data Deletion Requests

You may request deletion of personal information associated with your communications with RS Estatement.

To request deletion, send an email to:

visitor@rsestatement.com

with the subject:

Data Deletion Request

Please provide enough information for us to identify the relevant account or conversation, such as the phone number, email address, WhatsApp number or Telegram username used to contact us.

For security reasons, we may request additional verification before deleting information.

Where there is no legal or contractual requirement to retain the information, we will delete or anonymize the relevant personal information within a reasonable period.

Some information may need to be retained where required by law or where necessary for the establishment, exercise or defence of legal claims.

16. Payment Information

RS Estatement does not currently require customers to provide payment card details directly through our WhatsApp or Telegram bots.

If electronic payment functionality is introduced in the future, payment information may be processed by a specialized payment service provider rather than being stored directly by RS Estatement.

Any such processing will be described in this Privacy Policy or other appropriate notice.

17. Children's Privacy

Our website and services are intended for adults seeking property-related services.

We do not knowingly collect personal information from children under the age of 18 for the purpose of providing our services.

If we learn that personal information from a child has been collected inappropriately, we will take reasonable steps to delete it.

18. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services.

RS Estatement is not responsible for the privacy practices of third-party websites or services. We encourage users to review the relevant privacy policies before providing information to those services.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, technology or legal obligations change.

The latest version will be published on this page, together with the date of the most recent update.

Material changes may be communicated through the website or other appropriate channels where necessary.

20. Contact Us

If you have questions about this Privacy Policy, the personal information we hold about you, or a request relating to your privacy, contact:

RS Estatement
Email: visitor@rsestatement.com
Website: https://rsestatement.com/